Privacy Policy

Effective Date: August 15, 2026

Privacy Policy for Collaborative Care Therapies

Collaborative Care Therapies Ltd. ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you share with us. We understand the importance of confidentiality, particularly when providing coaching, hypnotherapy, and trauma-informed services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, complete forms, purchase services, or communicate with us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Collaborative Care Therapies Ltd.provides:

Trauma-informed coaching
Clinical hypnotherapy
Educational courses
Digital products
on-line groups specific to the program purchased, private open only to those who have purchased a program for support and self-help services . Personal information shared in the group is at the group participants discretion and Collaborative Care Therapies Ltd. (Cheryl Abraham) will in no way be held responsible for any information shared in the group or of the participants own volition.
Speaking engagements

We are committed to handling all personal information responsibly and in accordance with applicable Canadian privacy laws.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

This may include:

Name
Email address
Telephone number
Mailing address (if required)
Date of birth (when appropriate)
Emergency contact information (if applicable)
Information you voluntarily provide through forms or questionnaires
Appointment information
Payment information (processed securely through third-party payment processors)

Health-Related Information

If you become a coaching or hypnotherapy client, you may voluntarily provide information regarding:

Emotional wellbeing
Personal history
Goals
Lifestyle information
Stressors
Medical history relevant to services

This information is collected only with your consent and only as necessary to provide services.Hypnotherapy services will not be able to be given if there is a history of psychosis, hallucinations or a seizure disorder.

Website Usage Information

Our website may automatically collect information including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referring website
Cookies
Analytics data

3. How We Collect Information

Information may be collected when you:

Complete a contact form
Schedule an appointment
Purchase a course or product
Subscribe to newsletters (if and when newsletters are circulated)
Download free resources
Register for webinars
Complete questionnaires
Send emails
Communicate through our website

Some information is collected automatically through website technologies such as cookies and analytics.

4. Why We Collect Your Information

We collect personal information to:

Respond to inquiries
Schedule appointments
Provide coaching or hypnotherapy services
Deliver purchased products or courses
Improve our website
Send newsletters (with your consent)
Process payments
Provide customer support
Maintain client records
Meet legal obligations

We only collect information reasonably necessary for these purposes.

5. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual obligations.

Withdrawing consent may limit our ability to provide certain services.

6. Email Communications

If you subscribe to our newsletter (when applicable and circulated) or download free resources, we may send:

Educational content
Practice updates
Promotions
Course announcements
Wellness information

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Payment Information

Payments are processed securely through trusted third-party payment processors.

Collaborative Care Therapies Ltd.does not store your complete credit card information on our servers.

Please review the privacy policies of the payment providers you choose to use.

8. Website Hosting

Our website is hosted by Wix.

Wix provides the online platform that allows us to present our services and products. Your information may be stored through Wix's secure data storage, databases, and applications.

Wix implements security measures designed to help protect your information; however, no internet transmission or electronic storage method can be guaranteed to be completely secure.

For additional information, please review Wix's Privacy Policy.

9. Cookies

Our website uses cookies to:

Improve website performance
Remember visitor preferences
Analyze website traffic
Enhance user experience
Improve marketing effectiveness

You can modify your browser settings to decline cookies; however, some website features may not function properly.

10. Analytics

We may use website analytics tools to better understand how visitors use our website.

These services may collect anonymous information such as:

Pages visited
Time spent
Geographic region
Device type
Browser type

This information helps us improve our services and website.

11. Third-Party Services

Our website may include links to third-party services such as:

Payment processors
Email marketing providers
Scheduling software
Social media platforms
Video hosting services

These services have their own privacy policies, and we encourage you to review them.

12. Protecting Your Information

We take reasonable administrative, technical, and physical safeguards to protect your information against:

Unauthorized access
Loss
Theft
Misuse
Disclosure
Alteration

Despite our efforts, no online system can guarantee complete security. Collaborative Care Therapies Ltd. assumes no responsibility for any or all malicious acts against the safeguarding of this site.

13. Retention of Information

We retain personal information and, where applicable, personal health information only for as long as reasonably necessary to provide services, comply with professional standards, satisfy legal and regulatory obligations, resolve disputes, and enforce our agreements.

Records are retained in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy and health information legislation. Once records are no longer required, they are securely destroyed or permanently anonymized using reasonable safeguards.

Any notes taken during coaching sessions are given to you in an email following your session. Any recordings done of the transformational portion of hypnotherapy are only kept for 24 hours following the session. They are then deleted and destroyed. It is your responsibility for your recording once you receive it via email following your session. Collaborative Care Therapies Ltd. (Cheryl Abraham) will assume no responsibility for the distribution, deletion or the clients mishandling of any recordings.

14. Your Privacy Rights

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Ask questions about our privacy practices

Requests will be addressed within a reasonable timeframe, subject to applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

The revised version will be posted on this page with an updated effective date.

Your Consent

By using this website and providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described above.

Additional Sections for Your Privacy Policy

Personal Health Information Privacy Notice

Collaborative Care Therapies recognizes that personal health information requires an enhanced level of privacy and confidentiality.

As part of providing coaching, clinical hypnotherapy, trauma-informed services, and educational self help/self healing programs, we may collect personal health information that you voluntarily provide, including information relating to your emotional wellbeing, mental health history, stressors, trauma history, lifestyle factors, treatment goals, medications (where relevant), and other information necessary to provide safe and effective services.

Your personal health information is collected only with your knowledge and consent and is used solely for purposes including:

Providing coaching and hypnotherapy services
Monitoring progress with your input
Maintaining professional records
Communicating regarding appointments or services
Meeting legal and professional obligations

Personal health information is not sold, rented, or shared with third parties except:

With your written consent;
When required or authorized by law;
To respond to a medical emergency where disclosure is necessary to protect your safety or the safety of another person; or
As otherwise permitted under applicable privacy legislation.

Reasonable administrative, physical, and electronic safeguards are used to protect your personal health information from unauthorized access, loss, misuse, or disclosure.

Client records are retained in accordance with applicable Canadian legal and professional record retention requirements before being securely destroyed.

Digital Courses and Online Learning

Collaborative Care Therapies offers online educational programs, self-paced digital courses, webinars, and other educational resources.

When you purchase or enroll in an online course, we may collect:

Your name
Email address
Billing information
Purchase history
Course progress
Login activity
Certificates earned
Customer support communications

This information is used to:

Create and manage your account
Provide access to purchased materials
Track course completion
Improve educational content
Respond to technical support requests
Meet legal and financial record-keeping obligations

Course materials remain the intellectual property, under copy right (C) of Collaborative Care TherapiesLtd. unless otherwise stated. Unauthorized copying, distribution, sharing, resale, or reproduction of course materials is prohibited, and punishable by law.

Downloadable Products

We offer downloadable resources including workbooks, journals, assessments, checklists, worksheets, guides, audio recordings, and other digital products.

When you request or purchase downloadable products, we may collect:

Name
Email address
Purchase information
Download history
Device information necessary to deliver downloads securely

This information allows us to:

Deliver purchased or complimentary resources
Verify purchases
Provide updates where appropriate
Improve our products
Respond to customer service inquiries

Downloaded products are Intellectual property and under copy right (c) by Collaborative Care Therapies Ltd., licensed for your individual personal use unless otherwise specified. They may not be reproduced, distributed, shared, resold, uploaded, or commercially exploited without the prior written permission of Collaborative Care Therapies Ltd.

Google Services and Analytics

Our website may use Google services to improve website functionality, performance, and visitor experience. These services may include:

Google Analytics
Google Search Console
Google Tag Manager
Google Fonts
Google reCAPTCHA
Google Ads (if applicable)

Google Analytics uses cookies and similar technologies to collect information such as:

IP address (which may be anonymized where applicable)
Browser type
Device information
Operating system
Geographic region
Pages visited
Time spent on pages
Referral sources
Website interactions

This information helps us understand how visitors use our website, identify areas for improvement, and enhance the services we provide.

Google may process this information on servers located outside of Canada, including the United States or other jurisdictions, in accordance with Google's Privacy Policy.

You may disable cookies through your browser settings or use Google's browser opt-out tools to limit Google Analytics data collection.

International Storage and Third-Party Providers

Because our website is hosted by Wix and we utilize third-party service providers such as payment processors, email marketing platforms, and Google services, your personal information may be stored or processed outside your province or outside Canada.

These providers maintain their own privacy and security safeguards and process information in accordance with applicable laws and contractual obligations. By using our website or purchasing our services, you acknowledge that your information may be transferred to jurisdictions whose privacy laws may differ from t

I've incorporated the additional legal sections you requested. One point to note: while a no refunds policy is generally permissible for digital products in Canada, there may be exceptions required by consumer protection laws (for example, if a product is defective or required disclosures weren't made). It's a good idea to have a lawyer familiar with your province review your final policies.

Cookies and Consent Policy

Cookies

Our website uses cookies and similar technologies to improve functionality, personalize your experience, analyze website traffic, and help us understand how visitors use our website.

Cookies are small text files stored on your device that allow our website to recognize your browser and remember certain information.

We may use cookies to:

Keep the website functioning properly
Remember your preferences
Improve website performance
Analyze visitor activity through Google Analytics and similar services
Measure the effectiveness of advertising campaigns
Help protect website security
Improve the delivery of digital products and online courses

Some cookies are essential for the operation of the website, while others are optional and are used for analytics or marketing purposes.

Cookie Consent

When you first visit our website, you may be presented with a cookie banner requesting your consent for the use of non-essential cookies.

By continuing to use our website after accepting cookies, you consent to our use of cookies as described in this Privacy Policy.

You may withdraw or modify your consent at any time by adjusting your browser settings or cookie preferences. Disabling certain cookies may affect the functionality of portions of the website.